If you have any questions about this Shipping Policy, please contact us.
Shipping Options
U.S. Domestic Orders
- Processing Time: Please allow 1-7 business days to process your order.
- Shipping: We offer UPS Ground standard shipping.
- Special Delivery Options: Delivery options for PO Box addresses and U.S. military base locations are available.
International Orders
- Currently, we do not accept international orders on our website. We apologize for the inconvenience.
Order Processing Time
- Orders are processed within 1-7 business days.
- Orders placed after 3pm CST are considered next business day orders. Business days are Monday through Friday, excluding holidays and weekends.
- Orders placed on Friday after 3pm CST will continue processing the following business day.
Incorrect Shipping Information
- Customers are responsible for providing accurate shipping information.
- If a package is returned due to incorrect or incomplete shipping information, the customer will be responsible for the redelivery costs.
- No refunds, replacements, or credits will be issued for orders delivered to the incorrect address.
Lost or Stolen Packages
- Sate Haircare is not responsible for lost or stolen packages with confirmed delivery to the provided address.
- Customers should contact the carrier with their tracking number to investigate lost or stolen packages.
Damaged or Missing Products
- Inspect your package upon arrival. If any items are damaged, submit a ticket with photos of the damage for assistance.
- Unauthorized sellers on Amazon® and eBay® may sell counterfeit products. Sate Haircare will not honor exchanges or refunds for these products.
- Sate Haircare reserves 30 days to reship any reported missing or damaged items from the initial shipment date.
- All claims for missing or damaged items must be submitted within 10 days with photo evidence.
Items Not in Stock
- Due to high demand, some products may be back-ordered.
- We will notify you promptly if this occurs and will send available items, providing store credit for unavailable items.