Shipping and Returns - Sate Haircare

If you have any questions about this Shipping Policy, please contact us.

U.S. Domestic Orders

Processing Time: Please allow 1-7 business days to process your order.
Shipping: We offer UPS Ground standard shipping.
Special Delivery Options: Delivery options for PO Box addresses and U.S. military base locations are available.

International Orders

Currently, we do not accept international orders on our website. We apologize for the inconvenience.

Order Processing Time

Orders are processed within 1-7 business days.
Orders placed after 3pm CST are considered next business day orders. Business days are Monday through Friday, excluding holidays and weekends.
Orders placed on Friday after 3pm CST will continue processing the following business day.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.
If a package is returned due to incorrect or incomplete shipping information, the customer will be responsible for the redelivery costs.
No refunds, replacements, or credits will be issued for orders delivered to the incorrect address.

Lost or Stolen Packages

Sate Haircare is not responsible for lost or stolen packages with confirmed delivery to the provided address.
Customers should contact the carrier with their tracking number to investigate lost or stolen packages.

Damaged or Missing Products

Inspect your package upon arrival. If any items are damaged, submit a ticket with photos of the damage for assistance.
Unauthorized sellers on Amazon® and eBay® may sell counterfeit products. Sate Haircare will not honor exchanges or refunds for these products.
Sate Haircare reserves 30 days to reship any reported missing or damaged items from the initial shipment date.
All claims for missing or damaged items must be submitted within 10 days with photo evidence.

Items Not in Stock

Due to high demand, some products may be back-ordered.
We will notify you promptly if this occurs and will send available items, providing store credit for unavailable items.

We want you to love your Sate Haircare products! If you’re not satisfied with your purchase, we’re happy to help.

Returns: Eligible items can be returned within 30 days of purchase.
Condition: Products must be unused, unopened, and in original packaging.
Refunds & Exchanges: Once we receive your return, we’ll process a refund or exchange within 5-7 business days.
How to Return: Contact our support team at [your email or contact info] to initiate a return.

For any questions, feel free to reach out to us!